GDPR Compliance

The app used to ensure the GDPR/CCPA/APPI/PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service

Data Rectification

You can use the link below to update your account data if it is not accurate.

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you.

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore .

CHARTER ON THE PROTECTION OF PERSONAL DATA

ERITA , simplified joint stock company, whose head office is located at 194, avenue Victor Hugo, 75016 Paris – France, registered in the Paris Trade and Companies Register under number 948 598 818 (“ ERITA ”)

ERITA has drawn up this Confidentiality Policy in order to inform you of its policy and practices regarding the collection, use and disclosure of information concerning you, which you have communicated to us on the erita.fr website, the applications mobile devices published by ERITA (jointly the “Site ), when you communicate with an ERITA advisor by telephone, or when you interact with ERITA via social media.

ERITA protects the privacy of its Internet users by respecting the applicable regulations in force. Thus, ERITA , as data controller, has notified the National Commission for Informatics and Liberties of the collection and processing of your personal data (the “Personal Data”).

1. Data Collected

The Personal Data that we are mainly likely to collect and process about you are as follows:

- data relating to your identity, such as your name, contact details, email address;

- data relating to your means of payment, in particular your credit card number and its expiry date;

- data relating to the monitoring of our commercial relationship, in particular your order number, the history of your purchases, your requests to MESSIKA customer service,

- your preferences and interests

- electronic identification data, in particular your IP address or navigation information relating to your terminal.

2. Purposes of collecting your Data

If you decide to use the Site, you agree that ERITA collects, uses and discloses information about you, including personal and financial information, under the conditions set out in the Privacy Policy. If you do not accept the terms of this Privacy Policy or any changes to these terms, please leave the Site and do not purchase any ERITA products offered for sale on this Site.

In addition, ERITA may also collect personal information from you when you communicate with ERITA, when you provide your contact details during your visit to a physical ERITA point of sale or when communicating with an ERITA advisor by telephone.

If you choose to interact with ERITA through a social media or other third-party service, we will collect the information you provide to us through that platform.

Your Personal Data is collected on the basis of your explicit consent, or because it is necessary for the execution of your orders (execution of a contract) or because it meets a legitimate interest of ERITA (for example processing of fraud).

Thus, your Personal Data is collected in order to:

- handle your questions and requests for information;

- allow you to create a personal “My Account” space and thus purchase our products online;

- manage your online orders and their delivery as well as applicable guarantees;

- ensure the security of online transactions, prevent fraud and payment incidents;

- manage and optimize customer relations;

- profile you;

- subject to your consent: send you information about our offers, news and events (newsletters, invitations and other publications);

- improve the operation of the Site;

- offer personalized services;

- detect possible fraud

- analyze traffic to the Site.

- manage and respond to repair requests, as well as provide after-sales services;

The information essential to ERITA to fulfill the missions described above is indicated by an asterisk on the different pages of the Site. If you do not complete these mandatory fields, ERITA will not be able to respond to your requests and/or provide you with the products and services requested. Other information is optional and allows us to know you better and improve our communications and services to you.

 

3. Recipients of your Personal Data

Your Personal Data is processed by ERITA .

They will not be transferred or made accessible to any third party subject to (i): only authorized personnel whose activity justifies access to the information, for the purposes of internal audit, administrative management or invoicing, but also to ensure that we that you will benefit from the same quality of service regardless of the country in which you make a purchase, (ii) possible subcontractors of ERITA for exclusively technical and logistical reasons (transporters, accommodation and maintenance providers of the Site, payment and fraud management providers, technical service providers responsible for sending emails, etc.); (iii) from certain commercial partners, with your agreement: for example, we will share your data with third parties who organize an event jointly with ERITA ; and (iv) any restructuring of ERITA , including total or partial transfer of assets, merger, absorption, acquisition, split and more generally any reorganization operation.

Finally, ERITA may be required to communicate your Personal Data to third parties when such communication is required by law, a regulatory provision or a judicial decision, or if this communication is necessary to ensure the protection and defense of its rights.

4. Sharing on social networks

You have the possibility of sharing certain information or content on the Site on social networks. By clicking on the "f" button on Facebook, or the "P" on Pinterest, the content is exported from ERITA 's servers and sent to the website of the social network concerned. Your publication will then be governed by the conditions of use of the social network you have chosen.

Content exported from our Site to social networks is under your sole responsibility. ERITA cannot under any circumstances be held responsible for any use, exploitation or action on the part of said networks, as soon as the content is exported from the Site.

5. Shelf life

ERITA undertakes to use Personal Data only for the duration necessary to achieve the purposes described above.

The Personal Data concerning you, collected and processed under the “Contact” section, will only be kept for the duration of the processing of your request. They will then be destroyed.

Data relating to your orders will in principle be kept by ERITA for a period not exceeding the applicable legal limitation periods. However, this Data will also be viewable on your customer account as long as it is active. As soon as your customer account is closed, this Data (i) will be archived for accounting and evidentiary purposes during the aforementioned limitation periods or (ii) will be destroyed if the said periods have expired.

Your Banking Data will be kept securely for the duration necessary for validation of your order and payment and will then be immediately destroyed. In the event of a payment incident, your Data will be kept for the duration of the incident management, then for a period of three (3) to five (5) years depending on the severity of the incident.

Your Identification Data used, with your consent, for the purposes of sending newsletters and other ERITA publications will be kept for a period of three (3) years from their collection or your last contact (for example, a request for documentation or a click on a hyperlink contained in an e-mail; however, opening an e-mail cannot be considered as a contact on your part).

Your customer account on the Site will remain active as long as you have not decided to close it and as long as you make purchases on our Site.

Your Data will also be destroyed within a maximum of two (2) working days from your unsubscription request.

In any case, you have the option to close your account and/or unsubscribe from newsletters at any time. To do this, you can contact our customer service by email at papoter@erita.fr or by clicking on the unsubscribe link attached to each newsletter. You can also, to exercise this right, complete the “Contact” form on our Site specifying your request and consult the dedicated section in our Frequently Asked Questions.

Finally, the connection logs collected, subject to your agreement, in the context of cookies and other trackers set up on our Site, will be kept in accordance with the applicable regulations for a period not exceeding thirteen (13) months. For more details, see our cookies policy.

6. Security

We take all appropriate technical and organizational measures to protect the Personal Data transmitted against unauthorized or illegal processing as well as against destruction, loss or accidental damage.

As such:

  • we store this Data on secure servers, and
  • payment details are encrypted on the secure server

In addition, you must protect your account password and not share it with anyone. We ask that you contact us immediately in the event of any unauthorized or suspicious use of your Personal Data in connection with www.erita.fr by contacting us using the contact details mentioned in the section below.

Your Personal Data is stored on secure servers located in France.

In order to operate certain services and certain functionalities of the Site, we may be required to transit and/or host Personal Data on servers located around the world, provided that these servers have an adequate level of protection.

In any event, we take appropriate measures to maintain the security of personal information during transfer and upon receipt of such information.

7. Changes and updates to the Privacy Policy

By using our Site, you agree to the collection, use and disclosure of your Personal Data in the manner described in this Privacy Policy.

ERITA may modify and update the Confidentiality Policy at any time. If ERITA wishes to use your personal data in a manner different from that stipulated in the Privacy Policy in effect at the time of collection, these changes will be published in a new version of this Privacy Policy. If ERITA intends to disclose Personal Data to third parties or affiliates in a manner not set out in this Privacy Policy, ERITA will notify you in writing in advance and provide you with the opportunity to opt out of this new use. or this disclosure of your Personal Data.

Due to changes that may occur in the Privacy Policy, we invite you to regularly visit the “Confidentiality” section.

8. Rights of individuals over data

In accordance with the regulations in force, you have the right to access and rectify your Personal Data, as well as the right to request its erasure, to oppose its processing and to obtain its limitation or portability to the extent applicable, the possibility of objecting to the processing of this data for legitimate reasons or at any time in the context of an opposition to the use of your data for commercial purposes, as well as to provide instructions regarding the fate of your data after your death.

You can also object to your Personal Data being used for the purposes of establishing your customer profile; in this case you will no longer be able to benefit from personalized offers or services.

These rights can be exercised directly with ERITA by email at papoter@erita.fr. You may be asked to provide proof of identity.

Furthermore, you can at any time request to no longer receive our communications relating to our offers, news and events by using the hypertext link provided for this purpose in each email we send you. You can also contact us by email at the following address: papoter@erita.fr.

If applicable, you must ensure that you provide ERITA with updates or changes to your information, including in particular that relating to your postal and/or electronic address in order to enable us to ship your orders to the correct address and to contact you about it if necessary. ERITA may also retain for archiving purposes copies of communications with users of the Site and any response to questions or comments sent to users by our Customer service.

9. Contact

If you have any questions, you also have the right to contact us so that we can do what is most important to us: discuss, support and enlighten you.

Contact us at the following email address: papoter@erita.fr

10. Applicable rights - Disputes

This Privacy Policy is governed and interpreted in accordance with French law. The French courts have territorial jurisdiction to hear any dispute relating to the Site with the exception of the rules of special jurisdiction, particularly in the event of a dispute with a consumer. In the event of a dispute concerning the way in which ERITA collects and processes your Personal Data, you have the possibility of submitting a complaint to a supervisory authority (the “CNIL” in France located at 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07).

USE OF COOKIES

Our ERITA Site is particularly attentive to the needs of our customers.

We use cookies to provide you with the personalized service intended for you and relevance in the services and offers offered to you.

1. What is a cookie?

A cookie is information placed on your terminal by the server of the site you are visiting. It contains several data: the name of the server which deposited it; an identifier in the form of a unique number, possibly an expiration date...

This information is sometimes stored on your computer in a simple text file that a server accesses to read and record information.

2. What is the role of Cookies?

Cookies play an essential role in how the erita.fr site operates. Their main objective is to improve your experience on the site.

Certain cookies allow you to memorize your preferences and certain information relating to your navigation on our Site (pages viewed, etc.) For example, it is thanks to cookies that the erita.fr site memorizes your basket so that you can make your purchases in line.

The cookies issued by our company are used in particular to improve the presentation of the site and information relating to the products offered (thus aiming to make this information more relevant according to the preferences expressed by the Internet user).

Cookies also make it possible to better adapt and personalize the offers offered to you.
We use several types of cookies:

  • Cookies strictly necessary for site navigation
  • Cookies that allow you to identify yourself and therefore access your account, your order basket, etc.
  • Cookies which allow you to memorize the elements which open on the site in the form of windows (or other) and which you have already viewed during a previous visit.
  • Cookies which allow the presentation of the site to be adapted to the display preferences of the terminal
  • Cookies that allow visitor statistics to be established.
  • Cookies which make it possible to evaluate the general use of the website by Internet users.
  • Cookies that make it possible to provide offers related to the interests of Internet users.
  • Advertising cookies that may be placed in your terminal, in order to identify your interests through the products consulted on our site and to collect navigation data in order to personalize the advertising offer sent to you (more relevant and adapted) outside our site by our partners.

It is also thanks to them that we can offer you a selection of appropriate products and services.

Other cookies are issued by third parties; there is no exhaustive list of third-party cookies as it is constantly evolving.

3. How to configure your computer to accept or refuse cookies?

At any time, you can decide to configure your computer to accept or refuse cookies.
Please note, however, that this may affect your browsing comfort and prevent you from accessing certain services.

You have the possibility :

  • Either to systematically record all cookies issued on the visited website; This setting is in principle the one that is active by default on your computer.
  • Either systematically refuse all cookies issued on the visited website
  • Either configure your browser software so that it allows you to accept or, on the contrary, refuse the various cookies that may be offered to you regularly.
  • The agreement thus given is valid for a maximum period of 13 months from the first deposit in the terminal equipment. You can modify your cookie choices at any time via the cookie manager accessible here: Configure my cookies
    If you refuse cookies issued by our company or delete cookies already saved by our company, you may not be able to benefit from certain content and services on our site (in particular cookies allowing the creation of an online account or the use of certain features of the erita.fr site).

    Where applicable, we decline all responsibility for the consequences linked to the degraded functioning of our services, due to the impossibility for our services to record or consult the cookies that you have decided to delete or refuse.
  • Either configure your browser software so that it allows you to accept or, on the contrary, refuse the various cookies that may be offered to you regularly.

    Depending on what you want and depending on the browser you are using, you must go to the page provided for this purpose in order to configure your computer, namely:
    For Google Chrome: https://support.google.com/chrome/answer/95647?hl=fr
    For Safari: https://www.apple.com/legal/privacy/fr-ww/cookies/
    For Mozilla Firefox: https://support.mozilla.org/fr/kb/activate-deactivate-cookies
    For Edge: https://support.microsoft.com/fr-fr/help/4468242/microsoft-edge-browsing-data-and-privacy-microsoft-privacy
    For Opera: https://help.opera.com/en/?s=cookies&product=latest
×